Terms of Service

THE SERVICE

WhoSubscribed is a subscription and spend tracking platform for businesses. It lets you log the software subscriptions your organisation pays for, assign them to departments, payment methods, and people, track renewal and trial dates, and view dashboards and spend summaries. Paid plans also include "Ask the Owl," an optional AI assistant that answers questions about your organisation's own subscription data — see 'AI FEATURES' below.

WhoSubscribed does not connect to your email inbox or bank accounts to detect subscriptions automatically. All subscription, payment-method, and spend data is entered manually by you or your teammates, and its accuracy depends on what is entered.

ELIGIBILITY & ACCOUNTS

Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent that you meet this requirement.

Creating an Account

You sign in using a one-time email code, or via Google or Apple. You are responsible for keeping access to your email address and any connected sign-in provider secure, and for all activity that occurs under your account. You must provide accurate information and keep it up to date.

Data You Add About Others

If you add a colleague as a "person" a subscription is assigned to, invite a teammate to your organisation, or otherwise submit another individual's name or email address, you confirm you have the right to share that information with us for the purpose of using the Services.

PLANS & LIMITS

WhoSubscribed offers the following plans. Details and pricing are shown on our pricing page and are subject to change with notice.

• Free — no credit card required. 1 organisation, 1 department, up to 5 subscriptions, 1 team member.
• Pro — up to 3 organisations, 3 departments, unlimited subscriptions, up to 5 team members.
• Growth — up to 10 organisations, unlimited departments, unlimited subscriptions, unlimited team members.

We currently do not offer a free trial of paid plans; you can evaluate WhoSubscribed on the Free plan before upgrading. Some features, including Ask the Owl and Slack notifications, are only available on Pro and Growth plans.

If you downgrade to a plan with lower limits, we will not delete or lock any existing organisations, departments, subscriptions, or team members you already have, even if they exceed your new plan's limits. Your new plan's limits apply going forward to creating additional organisations, departments, subscriptions, or team members. We may change how downgrades are handled in the future, and will update this section if we do.

PAYMENTS & BILLING

Paid plans are billed on a recurring basis and processed securely by Stripe. By subscribing, you agree to Stripe's terms and authorise us to charge your payment method through Stripe on a recurring basis until you cancel. We do not store your card details on our servers.

You can change or cancel your plan at any time from your account billing settings, which opens Stripe's secure billing portal. Plan changes are billed according to Stripe's standard proration rules. When you cancel, your paid plan remains active until the end of your current billing period, after which your account reverts to the Free plan and its limits apply.

If a payment fails, your paid plan may continue for a short period while Stripe retries the charge. If payment is not successfully collected, your account will revert to the Free plan.

Refunds

Because the Free plan lets you evaluate WhoSubscribed before paying anything, we do not offer refunds for charges already billed. You can cancel or downgrade at any time to prevent future charges. We may issue refunds at our sole discretion, such as in cases of a persistent service error on our part.

ORGANISATIONS, TEAMS & ROLES

Each organisation has an owner and, optionally,members. Owners can invite and remove members, change member roles, and manage or delete the organisation. Reassigning the owner role automatically demotes the previous owner to a member. Owners cannot leave an organisation without first transferring ownership to another member. Invitations expire after 7 days if not accepted.

You may be a member of more than one organisation. Plan limits on the number of organisations apply to the organisations you own, not those you have joined as a member.

An owner can delete an organisation from account settings once any active subscriptions tracked within it have been cancelled or removed. Deleting an organisation permanently removes its departments, subscriptions, payment method labels, tracked people, and invitations.

AI FEATURES

"Ask the Owl" is an advisory-only AI assistant that answers questions about your organisation's own subscription and spend data. It can describe what is already in your account, but it cannot take actions on your behalf — it never changes, cancels, or upgrades a subscription for you. Like any AI-generated output, its responses may occasionally be inaccurate or incomplete. You are responsible for verifying anything important before relying on it. See ourPrivacy Policy for how your data is used to power this feature.

ACCEPTABLE USE

You agree not to:

• Access or attempt to access another user's account or organisation without authorisation.
• Reverse engineer, scrape, or attempt to circumvent the security or plan limits of the Services.
• Use the Services to store or transmit unlawful, infringing, or fraudulent content.
• Interfere with or disrupt the integrity or performance of the Services, including through bots, spam, or excessive automated requests.
• Attempt to extract the underlying prompts, instructions, or training data of Ask the Owl, or use it for purposes outside answering questions about your own organisation's data.

Violation of this section may result in suspension or termination of your account.

OWNERSHIP & DATA

Your data. You and your organisation retain ownership of the subscription, spend, and organisational data you enter into the Services. You grant us a licence to host, process, and display that data solely to provide the Services to you, including through the third-party providers described in ourPrivacy Policy.

Our platform. WhoSubscribed and its software, design, and branding are owned by us and protected by applicable intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or underlying platform beyond what is necessary to use the Services as intended.

THIRD-PARTY SERVICES

The Services rely on third-party providers, including Stripe (payments), Supabase (authentication), OpenAI (Ask the Owl), and Amazon Web Services (email and infrastructure). If you connect a Slack webhook, notifications are delivered to the Slack workspace you configure. We are not responsible for outages, errors, or changes in these third-party services that affect the Services, though we will make reasonable efforts to keep things running smoothly.

SERVICE AVAILABILITY

We aim to keep the Services available and reliable, but we do not currently guarantee any specific uptime or service level. You can check current system status at ourstatus page. We may modify, suspend, or discontinue any part of the Services at any time; where reasonably possible, we will give notice of material changes that affect your ability to use the Services.

TERMINATION

You may stop using the Services and cancel your subscription at any time from your account settings. We may suspend or terminate your access to the Services if you violate these Terms, or if required to comply with law.

We do not currently offer a self-service option to delete your user account entirely. To request deletion of your account and associated data, contact us atsupport@whosubscribed.com.

DISCLAIMERS & LIMITATION OF LIABILITY

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SUBSCRIPTION, SPEND, OR AI-GENERATED INFORMATION DISPLAYED WILL BE ACCURATE OR COMPLETE, SINCE MUCH OF IT DEPENDS ON DATA YOU AND YOUR TEAM ENTER.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHOSUBSCRIBED WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your misuse of the Services, your violation of these Terms, or data you submit in violation of a third party's rights.

GOVERNING LAW

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict-of-law principles.

CHANGES TO THESE TERMS

We may update these Terms from time to time. If we make material changes, we will notify you by posting a notice on the Services or by emailing you, and will update the 'Last updated' date above. Continued use of the Services after changes take effect means you accept the revised Terms.

CONTACT US

If you have questions about these Terms, email us atsupport@whosubscribed.com.